Refund policy

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and in resalable condition with all accessories and manuals included. You’ll also need your order number or proof of purchase.

Items that have been used, installed, modified, or altered cannot be returned unless they are faulty.

How to Start a Return
To start a return, please contact us at support@scrsupplies.co.uk. Returns must be authorised before being sent back.

Returns should be sent to the following address:                                                                                                                              Unit 18 & 19 Teignbridge Business Centre
Cavalier Road
Heathfield
Newton Abbot
Devon
TQ12 6TZ
United Kingdom

Items sent back to us without first requesting a return will not be accepted.

Return Shipping
If your return is due to a faulty item, damage in transit, or an incorrect item being sent by us, we will provide a prepaid return shipping label.

For standard change-of-mind returns, customers are responsible for covering their own return shipping costs.

Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can assess the issue and resolve it promptly.

Non-Returnable Items
Certain items cannot be returned, including:
- Custom or special-order products
- Hazardous materials, flammable liquids, or gases
- Gift cards

Sale items are subject to the same standard 30-day return policy as full-priced items, and must be completely unused, unopened, and in their original packaging to be eligible for a return.

Exchanges
We do not currently offer direct exchanges. The fastest way to ensure you receive the item you want is to return the original item and place a new order once your return has been approved.

Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@scrsupplies.co.uk.